Last Updated: October 4, 2026
Thank you for visiting Kado. We appreciate your interest in our online shoe store and are here to assist with questions about our products, orders, shipping, payments, returns and refunds, or general enquiries.
Customer support is available during our regular business hours, and we encourage customers to contact us whenever assistance is needed.
Get in Touch
The primary way to contact Kado is by email. Our support team can assist with general questions and enquiries related to your shopping experience.
Business Email: support@kado.com
You can contact us by email regarding:
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General enquiries
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Order assistance
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Returns and refunds
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Shipping and delivery questions
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Product-related enquiries
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Product availability
Business Address: 569 Lexington Ave, New York, NY 10022, United States
The address is provided for business correspondence and does not represent a walk-in customer service facility unless otherwise stated.
Customer Service Hours
Monday – Friday, 9:00 AM – 5:00 PM ET
Customer support enquiries are handled during the business hours listed above.
Order Cut-Off Time
5:00 PM ET
Orders placed after the daily cut-off time will generally begin processing on the next applicable business day, in accordance with our Shipping Policy.
Before Contacting Us
Providing relevant information with your enquiry can help our support team understand your request and assist you more efficiently.
Where applicable, please include:
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Order Number
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Full Name
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Product Name
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Brief description of your enquiry
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Photographs of the product, where relevant, such as when reporting a damaged, defective, or incorrect item
For order-related enquiries, providing your order number can help us locate the relevant order information more efficiently.
Types of Enquiries We Can Help With
Kado can assist with common questions and enquiries related to:
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Product information
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Product availability
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Order enquiries
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Shipping and delivery
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Payment enquiries
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Returns and refunds
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Damaged, defective, or incorrect items
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General website enquiries
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Store policies
For questions involving an existing order, please include your order number whenever possible.
Stay Connected
Customers can follow Kado on social media for product updates, new collections, store announcements, seasonal updates, and other relevant store news.
Response Time
Kado aims to respond to customer enquiries during its regular customer service hours.
Response times may vary depending on the volume of enquiries, the complexity of the request, and the information required to properly assist with the matter.
For faster assistance with an existing order, customers are encouraged to provide their order number and any relevant details when contacting us.
Contact Information
Business Name: Kado
Business Email: support@kado.com
Business Address: 569 Lexington Ave, New York, NY 10022, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Order Cut-Off Time: 5:00 PM ET