Shipping Policy

Last Updated: October 3, 2026

At Kado, we are committed to providing a reliable and straightforward shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States.

1. Handling Time

Orders are typically processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding U.S. holidays.

Orders placed after the daily order cut-off time, on weekends, or on holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Transit Time

After an order has been shipped, delivery typically takes 3–5 business days for destinations within the United States.

Transit times are estimates and may vary depending on the shipping carrier, destination, weather conditions, holidays, seasonal demand, or other circumstances outside Kado's control.

3. Total Delivery Time

The estimated total delivery time is 4–7 business days, combining order processing and carrier transit time.

This is an estimated timeframe and is not a guaranteed delivery date. Business days generally refer to Monday through Friday, excluding applicable holidays.

4. Daily Cut-Off Time

Kado's daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed after 5:00 PM ET will generally begin processing on the next business day.

For example, an order placed after the cut-off time on Friday will generally begin processing on the following business day.

5. Time Zone

All order cut-off times and business hours stated in this policy are based on Eastern Time (ET).

Kado's customer service hours are:

Monday – Friday, 9:00 AM – 5:00 PM ET

6. Shipping Rates

Free shipping is currently available on all orders shipped within the United States.

Customers will not be charged a standard shipping fee for eligible domestic deliveries.

If any additional charge is applicable to an order for an exceptional reason, it will be communicated to the customer before the charge is processed whenever reasonably possible.

7. Shipping Methods

Kado may use trusted shipping carriers such as USPS, UPS, FedEx, DHL, or other reputable logistics providers.

The carrier and shipping service may vary depending on the customer's delivery address, order characteristics, availability, and operational requirements.

8. Domestic Shipping

Kado currently ships throughout the United States.

Orders are prepared for shipment and delivered to the shipping address provided by the customer during checkout.

Customers should carefully review their shipping information before completing an order to help avoid delays or delivery issues.

9. International Shipping

International shipping is currently not available.

Kado currently accepts and fulfills orders for delivery within the United States only.

10. Order Modifications

If you need to make a change to your order, such as changing the product, quantity, or shipping information, please contact Kado as soon as possible.

We will make reasonable efforts to accommodate requested changes before the order enters processing or shipment. However, changes cannot be guaranteed once processing has begun.

If an order has already shipped, changes to the order generally cannot be made through the shipping process.

11. Changing the Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address, contact Kado as soon as possible. Address changes may only be possible before the order has been shipped and cannot be guaranteed.

Kado is not responsible for delivery problems, delays, returned packages, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

12. Order Tracking

Once your order has shipped, Kado will provide shipping confirmation and tracking information.

The tracking information may include the carrier name, tracking number, and tracking link when available.

Please note that tracking information may take up to 48 hours after shipment to become active or display movement.

If tracking does not update immediately, this does not necessarily mean that your package has stopped moving.

13. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Incorrect or incomplete information may result in delivery delays, additional shipping charges, returned packages, or unsuccessful delivery attempts.

If you notice an error in your shipping information after placing an order, please contact Kado as soon as possible so we can determine whether the information can still be updated.

14. Order Cancellation

Orders may generally be canceled only before they have been shipped.

If you wish to cancel an order, contact Kado as soon as possible. Cancellation requests cannot be guaranteed once an order has entered processing or shipment.

If an eligible cancellation is approved, the applicable refund will be issued to the original payment method in accordance with Kado's Return & Refund Policy.

Once an order has shipped, cancellation is no longer available through the order cancellation process. Customers may instead need to follow the applicable return procedure.

15. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Kado within 48 hours of delivery.

To help us review the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product and/or packaging when applicable

Customers should keep the original packaging and shipping materials until the issue has been reviewed.

Kado will review the information provided and assist with an appropriate resolution in accordance with the applicable Return & Refund Policy.

16. Delivery Delays

Kado works with established shipping carriers to provide reliable delivery, but delivery times may occasionally be affected by circumstances outside our control.

Possible causes of delays include:

  • Severe weather

  • Carrier disruptions

  • Holidays

  • Natural disasters

  • Unexpected transportation issues

  • High seasonal order volumes

  • Other circumstances affecting carrier operations

The 4–7 business day delivery timeframe is an estimate and is not a guaranteed delivery date.

If your order appears to be significantly delayed, please contact Kado so we can assist you in reviewing the available tracking information.

17. Lost or Missing Packages

If you believe your package has been lost during transit, please contact Kado at support@kado.com.

We will work with the shipping carrier to investigate the shipment and assist you throughout the resolution process.

If tracking shows that a package has been delivered but you cannot locate it, please first:

  1. Verify the shipping address provided at checkout.

  2. Check around your delivery location.

  3. Check with household members, neighbors, or building management where applicable.

  4. Review the carrier's tracking information for delivery details.

  5. Contact Kado for assistance if the package still cannot be located.

Kado may request additional information from you to help investigate the shipment.

18. Shipping Policy Contact Information

If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the information below.

Business Name: Kado
Business Email: support@kado.com
Business Address: 569 Lexington Ave, New York, NY 10022, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Order Cut-Off Time: 5:00 PM ET

We are committed to helping customers receive clear information and support throughout the shipping process.